Q1: How can I contact WinFun?

你可以透過查詢表聯絡我們。

Q2: Where can I buy WinFun products?

WinFun’s products are available worldwide! Take a quick look at Where to Buy to find out more.

Q3: Do WinFun toys meet safety requirements?

Each and every toy that we design goes through rigorous testing and gets certified only when it passes the strict safety guidelines set by ourselves and national and international authorities. We adhere to meet the safety standards of ASTM (American Society for Testing and Material), EN71, ICTI and ISO 9001.

Q4: What do I do if my WinFun product is not working properly?

You are welcome to contact us directly through our site with any problem via our ENQUIRY FORM. The best way of dealing with a malfunctioning product is taking it back to the shop where you bought it.

Q5: Where can I learn more about the WinFun brand?

Our Brands section offers information about different product lines. To know more about our story, please visit About Us.

Q6: How do I get this product to work?

Our electronic products come with detailed instructions. You can read the packaging guidelines.

Q8: Can you send me a catalog?

We do not publish a product catalog. You are welcome to view our product lines through Brands and Products.

Q9: Can I purchase WinFun items in bulk?

Please contact our sales team for further assistance through ENQUIRY FROM.

Q10: Do you sponsor or donate free product for nonprofit or service organization?

Organizations that have special requests may contact us through ENQUIRY FORM. We do review every request and consider each on a case-by-case basis. However, we get more requests for free product than we are able to accommodate. Please understand that we will reply if assistance can be provided.